"How To Be an Island of Excellence
in an Ocean of Mediocrity"
A program for owners, managers and all staff!!
When Oprah, The Today Show, FOX News, CNN and other radio, TV and print folks need an expert on customer service and communication skills, they call on Nancy Friedman, The Telephone Doctor. And so did we. Nancy will present the famous Telephone Doctor's 10 Point Self-Assessment Quiz as well as giving you the 5 Frustrating Voice Mail Phrases. (She's betting you have one or more on your voice mail.) Nancy also covers the six touch points of communication. The Q & A segment is worth the program itself!
Just how good are you at customer service? Eager to know? Well, now you can find out! Take the 10 Point Self-Assessment Quiz and after the quiz is taken, and scored, Nancy covers each of the 10 points thoroughly and shows you how to ‘raise the bar' from being where you are to where you need to be, taking you & your company to that...Island of Excellence.
The world is full of AVERAGE people. You don't wanna be there! Labeled a "DON'T MISS" program - it's geared for everyone who communicates with customers - at any level.
Registration Deadline: Wednesday, July 16, 2008
PROFESSIONAL DEVELOPMENT WITH DOOR PRIZES AND FUN!!
First 50 paid registrations will receive a FREE copy of 50 Little Tips that Make a Big Difference
For registration or more information, please call (502) 636-4400
