In an effort to respectfully serve its customers, Churchill Downs has decided to delay a scheduled online sale of two-day Kentucky Derby and Kentucky Oaks ticket packages due to a potential data error with its new online box office, http://tickets.churchilldowns.com. The online sale had been scheduled to commence Wednesday (Dec. 16) at noon EST.
“Churchill Downs regrets having to make this late announcement of a delay, but the customer experience comes first,” said Churchill Downs Racetrack President Kevin Flanery. “While exhaustively testing our online ticketing system, we detected a potential data error that could have resulted in customer service issues for some patrons. We regret any inconvenience, but the best way to serve all patrons is to delay the online offering, address the potential data error and offer these limited tickets at a later date. We will announce the new date as soon as possible.”
A total of 3,000 seats were allocated for the online exclusive and included: