Plan Your Visit

Guest Services

Click to contact us, or call 502.636.4400

Welcome to Churchill Downs where every guest is important. From the grandstand to the clubhouse, we are here to deliver a winning racetrack experience.

Our Guest Services Representatives are dressed in red and are available throughout the property to assist visitors with information concerning the facility, directions, tours, seating locations and other special requests.

Guest Services Locations

Guest Services Booths are located inside Admission Gates 10 and 17 and in the 2nd floor in the Clubhouse. In addition, mobile Guest Services Representatives are available throughout the property.

Wheelchairs and Accessible Seating


Wheelchair assistance to and from seating locations is available. Upon arrival, guests may coordinate assistance by contacting a Guest Services Representative positioned at all entry gates. Please be advised, wheelchairs are limited and guests requiring assistance may have to wait for a wheelchair to become available. Due to a limited number of wheelchairs, guests are encouraged to bring their own. 

Accessible Seating

Accessible Seating for the 2015 Kentucky Derby & Oaks is SOLD OUT.

Directions to First Floor Accessible Seating (Available with General Admission on a first-come-first-served basis)

From the ground level, Row B in sections 113-117 and Row D in sections 115-117 are wheelchair accessible.  Enter through the ramps at sections 112-113, 114-115, 116-117 or 117-118.   

Directions to Second Floor Accessible Seating (Available with General Admission on a first-come-first-served basis)

From the ground level, utilize the wheelchair accessible elevator (located near the Skye Terrace Elevator Lobby) to the second floor. Exit the elevator, turn left, and proceed through the double doors. The following boxes are designated accessible: Section 115: K08, K15, K17, L02-L04; Section 116: K03, K09. From these seat locations, there is a wheelchair accessible ramp that connects these seats in sections 115 and 116 to the clubhouse and the food court. 

Directions to Third Floor Accessible Seating (Reserved Seating-ticket required)

Section 315: H02-H04; Section 316: C15-C19; and Section 317: C01; C03-C05; C12 are accessible and if available, may be purchased from the reserved seating booths inside Gates 10 and 17 or by calling (502) 636-4400. From the ground level, use the Skye Terrace Elevator to the 3rd Floor or utilize the lift located in Section 220/320 for the 3rd floor boxes.

Guest Feedback

Have a comment or suggestion? Stop by any Guest Services Booth and fill out a comment card. To contact the Churchill Downs Customer Service Center, click here.