Guest Services

Welcome to Churchill Downs where every guest is given the VIP treatment! From Grandstand to Clubhouse and points in between, we are here to deliver a winning race track experience during your visit.

You will easily spot our Guest Services Representatives as they are dressed in red wearing a welcoming smile as an accessory.

Guest Services Booths are located inside Admission Gates 10 and 17 and on the 2nd floor in the Clubhouse. Additionally, mobile Guest Services Reps are available to assist visitors with information concerning the facility, directions, tours, seating locations and special requests. Wheelchairs are also available at the Guest Services Booths. Guest Services Representatives are here for you so give us a shout!

Guest Services Booths  

Guest Services Booths are located inside Admission Gates 10 and 17 and on the 2nd floor in the Clubhouse. Guest Services Representatives, wearing the color red, are available to assist visitors with information concerning the facility, directions, tours and seating locations. Wheelchairs are also available at the Guest Services Booths.

Handicapped Accessibility & Seating

Handicapped Accessible Seating

First Floor

From the bricks use the ramps from section 113-115, 116/117, or 117/118 rows B and D are handicapped accessible. Complimentary and available on a first come, first served basis on the first and second floors of the Clubhouse.

Second Floor

Take the handicapped elevator (located near the Skye Terrace Elevator) to the second floor. Turn left off of the elevator and proceed through the double doors. The following boxes are designated handicapped accessible: Section 115: K16, K17, L02, L03, L04, K08; Section 116: K03, K09. Complimentary and available on a first come, first served basis on the first and second floors of the Clubhouse.

There is a handicapped accessible ramp which connects these seats on the second floor to the new clubhouse and the food court therein. This ramp is located to the right as you exit the handicapped elevator.

Third Floor

A limited amount of reserved handicapped accessible seating in section 315 is available. Handicapped accessible seats located on the third floor of the Clubhouse can be purchased in advance by calling (502) 636-4400 prior to 3:00 pm ET on the day before your visit.

Wheelchair Requests 
Wheelchairs may be requested at the Guest Services Booths located inside Admission Gates 10 and 17. Guests needing assistance may be dropped off at the Gate 10 Longfield Parking Lot valet where they will be met by a Guest Services Representative with a wheelchair. The Guest Services Representative will escort the guest to their seat and make arrangements to pick them up at the end of the race day.
To request wheelchairs in advance, please call (502) 636-4451.

Guest Feedback

Have a comment or suggestion? Stop by any of the Guest Services Booth and fill out a comment card. We encourage our guests to let us know how we’re doing so we can continue providing first class service. Guest comment cards available at any of the Guest Services Booths. 

To contact the Churchill Downs Customer Service Center, click here.