Will Call Services are located at:
- Admission Gate 10 entrance, located off the Longfield complimentary parking lot
- Admission Gate 17, located off Central Avenue and 9th Street
To pick up will call tickets you may go to any gate box office location. Please note you must be the account holder of record on the account where the tickets were purchased and have a photo ID or the credit card the tickets were purchased with. We will not release tickets to anyone other than the account holder.
We will no longer accept drop offs at Will Call. As an alternative, you can now easily transfer your tickets to another individual through your My Churchill Downs Account, saving time in lines.
Will Call is available beginning 30 minutes prior to gates opening on the day of the event.
Will Call is NOT available on Kentucky Oaks and Kentucky Derby Days
Box Office Hours & Instructions:
*Please note that as of October 3rd, 2016, the Gate 1 box office location will no longer be open*
During live race dates, the Gate 10 and 17 box office will open one hour prior to gates and close approximately 75 minutes prior to the last race.
To purchase tickets on a non-race date:
- On Simulcast dates, visit the simulcast tickets purchase location at the Gate 17 entrance.
- By phone 855-622-4622.
- Or 24 hours a day at Ticketmaster.com, Buy Tickets
To reach Ticketmaster customer service, call 855-622-4622
For additional assistance, please email firstname.lastname@example.org or call 502.636.4450.
Ticketing & Admissions Policy
NO REFUNDS, NO EXCHANGES
You agree not to resell tickets at a premium in excess of the amount shown on the ticket or to package tickets for resale together with hospitality, travel or other services and, if applicable, to not purchase (either directly or indirectly) more than the “per person” or “per household” ticket limit established for the applicable offer.
Churchill Downs reserves the right, at its sole and absolute discretion, to cancel ticket purchases, including without limitation, voiding online transactions and refunding amounts paid by (a) persons or entities known to Churchill Downs to be in the business of reselling tickets at a premium over face value, either separately or together with hospitality, travel or other services (“Resellers”) or (b) those who attempt to exceed or circumvent any applicable “per person” or "per household" limit on the number of tickets available for purchase through any online offers (“Resellers”) or (b) those who attempt to exceed or circumvent any applicable “per person” or "per household" limit on the number of tickets available for purchase through any online offers.
In the event that Churchill Downs discovers that tickets sold through an online offer are subsequently offered for sale in violation of the conditions of such online offer (either by a Reseller or any other person or entity) or that tickets have been purchased in amounts in excess of applicable limits established in such online offer, Churchill Downs further reserves the right to not honor any tickets purchased through such online offer. In such event, Churchill Downs, at its sole and absolute discretion and without limiting other available recourse, may disable applicable ticket barcodes or otherwise render such tickets unusable and shall not have any obligation to refund the purchase price for such tickets to the original purchaser.
This ticketing/admission policy and the items may be amended by Churchill Downs at any time without prior notice to the public, including ticketing fees that are applied to each ticket.
Churchill Downs is a privately owned facility and may refuse the admission of any patron for any reason, including failure to abide by its admission policy. All patrons are subject to a search of their person, packages and containers during admission. Patrons have the right to refuse to be searched, but they will not be allowed admission if they do not consent to the admission search or if they attempt to enter with any item not permitted by Churchill Downs.
The holder of a Churchill Downs ticket accepts the same subject to the right of Churchill Downs to expel from the premises any person whose presence or conduct is deemed objectionable as determined by Churchill Downs in its sole discretion. Expulsion forfeits the ticket, and the holder thereof waives all claims against Churchill Downs by reason of the same. No person who has been ruled off any racetrack can be admitted by a ticket.
A ticket must not be re-sold or offered for re-sale at a premium in excess of the amount allowed by any Federal, State or local law or regulation. A ticket may not be used for advertising, promotion (including contests and sweepstakes) or other trade purposes without the express written consent of Churchill Downs. Tickets obtained from any source other than the Churchill Downs ticket office may be lost or stolen tickets and in such cases will not be honored. Churchill Downs does not assume responsibility for loss, destruction or theft of a ticket.
Ticket holder grants Churchill Downs, its designee and assignees permission to use photographs, films, video, sound recordings and other images of holder’s likeness for any legitimate purpose, including but not limited to any broadcast or reproduction of a racing event and any promotion or advertisement therefore.
Ticket holder voluntarily assumes all risk of property loss and personal injury arising prior to, during or after the actual event (either inside or outside of the facility).
The date and time of any racing event is subject to change based on, among other things, force majeure events. No refunds or exchanges will be permitted based on such scheduling changes.
For all orders related to the 2016 Kentucky Oaks and Kentucky Derby days, the original address used to purchase the tickets is the sole address for the fulfillment of tickets.
The following items may not be brought onto the premises: weapons (including concealed weapons), missiles (or any item which may be used as such), thermoses, backpacks, luggage, duffel bags, wagons, balloons, grills, charcoal, glass, tents, alcohol or any substance which is prohibited by Kentucky or Federal Law. Attempts to bring them onto the premises will result in confiscation or refusal of access to the premises. This list is illustrative only. Other items may be prohibited as a condition of admission.
Use of cellular telephones or similar communication equipment, or public telephones at Churchill Downs by patrons is allowed for personal and/or business purposes only. Use of such equipment to engage in illegal wagering or transmission of odds, race results, or related gambling information is strictly prohibited by Churchill Downs.
For dress code information, click here.
IT IS IMPORTANT THAT YOU READ THIS ENTIRE SECTION CAREFULLY BECAUSE IT AFFECTS YOUR LEGAL RIGHTS. THIS SECTION PROVIDES THAT, EXCEPT FOR THE SPECIFIC EXCEPTION STATED BELOW, ANY DISPUTE BETWEEN YOU AND CHURCHILL DOWNS MUST BE RESOLVED BY BINDING ARBITRATION THAT REPLACES THE RIGHT TO GO TO COURT BEFORE A JUDGE OR A JURY, AND MAY LIMIT YOUR RIGHTS TO DISCOVERY OR TO APPEAL. IT FURTHER PROVIDES THAT YOU WILL NOT BE ABLE TO BRING A CLASS ACTION OR OTHER REPRESENTATIVE ACTION IN COURT, NOR WILL YOU BE ABLE TO BRING ANY CLAIM IN ARBITRATION AS A CLASS ACTION OR OTHER REPRESENTATIVE ACTION. Churchill Downs may, without your consent, elect mandatory binding arbitration of any claim, dispute or controversy raised by you against Churchill Downs arising from or related to your application for or purchase of tickets from Churchill Downs, your use of such tickets or this Ticketing/Admission Policy (the “Claim” or “Claims”). All Claims are subject to arbitration, no matter what theory they are based on or what remedy they seek, whether legal or equitable. If Churchill Downs elects arbitration, the arbitration will be conducted as an individual arbitration. Neither you nor Churchill Downs consent or agree to any arbitration on a class or representative basis, and the arbitrator shall have no authority to proceed with an arbitration on a class or representative basis. No arbitration will be consolidated with any other arbitration proceeding without the consent of all parties involved. This arbitration provision applies to and includes any Claims made and remedies sought as part of any class action, private attorney general action, or other representative action. By consenting to submit Claims to arbitration, you may be forfeiting its right to share in any class action awards, including class claims where a class has not yet been certified, even if the facts and circumstances upon which the Claims are based already occurred or existed. Either the National Arbitration Forum (“NAF”) or the American Arbitration Association (“AAA”) must administer the arbitration. The arbitration organization that is selected will apply its rules, codes or procedures in effect at the time the arbitration is filed, unless any portion of those rules, codes, or procedures is inconsistent with any specific terms of this arbitration provision or this Ticketing/Admission Policy, in which case the terms of this arbitration provision or this Ticketing/Admission Policy will govern. These rules and procedures may limit the amount of discovery available to you. The arbitration shall be before a single arbitrator. The arbitrator will apply applicable substantive law, including the applicable statute of limitations, and will honor claims or privilege recognized at law. The arbitrator will have the power to award to a party any damages provided for under applicable law, but in so doing, the arbitrator shall apply substantive law regarding damages as if the matter had been brought in court. All fees, including attorneys’ fees will be allocated in accordance with the rules of the arbitration organization. The Federal Arbitration Act, and not state law, shall govern the arbitrability of all Claims between you and Churchill Downs, including any and all claims or disputes concerning the validity, construction and performance of this arbitration provision. Any Claim or dispute as to the enforceability of this arbitration provision’s restrictions on your right to participate in or pursue a class action or classwide arbitration shall be decided by a court and not an arbitrator, and shall be brought only in a United States District Court located in Louisville, Kentucky.