Will Call Pick Up:

To pick up will call tickets, visit the Paddock box office location. Please note you must be the account holder of record on the account where the tickets were purchased and have a photo ID or the credit card the tickets were purchased with. We will not release tickets to anyone other than the account holder.

We will no longer accept drop offs at Will Call. As an alternative, you can now easily transfer your tickets to another individual through your My Churchill Downs Account,or Ticketmaster.com purchase account and save time in lines.

Will Call is available beginning 60 minutes prior to gates opening on the day of the event.

Will Call is NOT available on Kentucky Oaks and Kentucky Derby Days

Box Office Hours & Instructions:

During live race dates, the Clubhouse Box Office will open one hour prior to gates and close at the second to last race for that day. The Infield Box Office location is not operational after Derby Week. Paddock Box Office will be closed after Derby Week, with the exception of Mothers’ Day on Sunday, May 14.

After the Box Office has closed, only customers with pre-purchased tickets and gate passes may enter the facility for the last race of the day.

To purchase tickets on a non-race date:

  • On Simulcast dates, visit the simulcast ticket purchase gate location.
  • By phone 502-636-4400, option 2.
  • Or 24 hours a day at Ticketmaster.com, Buy Tickets

To reach Ticketmaster customer service, please visit https://help.ticketmaster.com

For additional assistance, please email [email protected] or call 502.636.4450.

Derby Week Box Office Hours:
  • 04/29 Saturday
    • Clubhouse Box Office - 11:00 AM - 10:11 PM
    • Temporary Paddock Office - 3:30 PM - 10:11 PM
  • 04/30 Sunday: Opens 6:30am to 12:00pm
    • Temporary Paddock Box Office
  • 05/01 Monday: Opens 6:30am to 4:00pm
    • Paddock Box Office
  • 05/02 Tuesday: Opens 10:00am
    • Temporary Paddock Office
    • Clubhouse Box Office
  • 05/03 Wednesday: Opens 10:00am
    • Temporary Paddock Office
    • Clubhouse Box Office
  • 05/03 Thursday: Open 10:00am
    • Temporary Paddock Office
    • Clubhouse Box Office
  • 05/04 Thursday: Open 9:30am
    • Temporary Paddock Office
    • Clubhouse Box Office
  • 05/05 Friday & 05/06 Saturday: Open 7:30am
    • Temporary Paddock Office
    • Clubhouse Office
    • Infield Box Office
  • 05/07 Sunday to 05/10 Wednesday
    • Closed

Will Call Box Office:

To pick up will call tickets after Derby Week, please visit the Clubhouse box office location. From Opening Night through Thurby, will call is located at the Temporary Paddock Box Office located in the White Lot. Will Call is NOT available on Kentucky Oaks and Kentucky Derby Days.

Please note you must be the account holder of record on the account where the tickets were purchased and have a photo ID or the credit card the tickets were purchased with. We will not release tickets to anyone other than the account holder.
We will no longer accept drop offs at Will Call. As an alternative, you can now easily transfer your tickets to another individual through your My Churchill Downs Account, or Ticketmaster.com purchase account and save time in lines.
Will Call is available beginning 60 minutes prior to gates opening on the day of the event

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